Housekeeping Job Interview QNA for Hoteliers

Yes, I’m well experienced in housekeeping. With 2 years of hands-on experience, I’m confident in doing tasks like bed making, amenities replacement, surface cleaning, and proper usage of housekeeping chemicals."

I’m ready for immediate joining as well."

Yes, this is Bhumidhar speaking. Good [morning/afternoon], ma’am/sir.

Yes, thank you for reaching out

I appreciate the opportunity to speak with you.

Table of contents (toc)

✅ Tell me about yourself?

My name is Bhumidhar Rabha, and I am 23 years old. I am from Goalpara district, Assam, and I have completed my 12th from dudhnoi college.  

 I have nearly two years of experience in hotel housekeeping 

I have worked at Mulbery shades, A Tribute portfolio Resort, at Bengalore. here for 1 years under Agency.

After that I Joined Vaani Greens, Kaziranga

I worked here for 10 months

✅কি কি কাম কৰিছিল আগতে

At Mulberry Shades, I mainly cleaned public areas such as the pool, reception, lobby, spa, gym, and pathways. I also occasionally assisted the room attendants in preparing guest rooms.

 At Vaani Greens, I was responsible for cleaning guest rooms and common areas in a 22-room hotel — including replacing linens, disinfecting surfaces, and attending to guest requests. Additionally, I operated housekeeping machines like vacuum cleaners, single-disc machines, and auto scrubbers to maintain high standards of cleanliness and hygiene.

✅ Why leave your previous job?

"I left my previous job to seek better opportunities in a larger hotel where I can enhance my skills, gain more experience, and contribute to maintaining high housekeeping standards.

✅ Salary Expectations

I was earning ₹14,000 per month in my previous job. I am expecting around ₹14,000–₹16,000, but I am open to discussion. 

Thank you for the offer. In my previous job, I was earning ₹14,000, and considering my experience and skills, I was expecting at least the same or a slight increase. Is there any flexibility in the salary budget?"

PF  ESI :   "Hello Ma'am/Sir How much will be deducted for PF and ESI from my salary?"

✅ No Experience Certificate

"I understand the value of an experience certificate. While I may not have one, I have nearly two years of hands-on housekeeping experience, efficiently managing all duties. I request you to consider my practical skills and experience when deciding the salary."

✅ see yourself in five years?

"I see myself growing in the hospitality industry, possibly as a supervisor or manager, where I can contribute more to guest satisfaction and hotel operations."

✅ loses their room key?

"I would verify their identity and provide a replacement key following hotel security procedures."

✅ What are your strengths?

"I am hardworking, reliable, and detail-oriented. I also have strong customer service and teamwork skills."

✅ What are your weaknesses?

One of my weaknesses is that I tend to be a perfectionist. Sometimes, I spend extra time ensuring everything is perfectly clean. However, I am learning to balance speed and quality to meet daily housekeeping targets efficiently.

One of my weaknesses is that I tend to be a perfectionist. Sometimes, I spend extra time ensuring everything is perfectly clean. However, I am learning to balance speed and quality to meet daily housekeeping targets efficiently.

✅  handle a situation where two guests are arguing?

"I would calmly intervene, listen to both sides, and try to resolve the issue diplomatically. If needed, I would inform a supervisor."

✅  manage multiple guest requests at the same time?

"I prioritize tasks based on urgency and efficiency. I also communicate effectively with my team to ensure all guest needs are met."

✅  How do you handle stressful situations at work?

"By staying calm, focusing on solutions, and managing my time effectively to complete all tasks efficiently.

✅ Why hire you?

"Because I have the experience, dedication, and skills required to provide excellent guest service. I am a fast learner and committed to maintaining high hospitality standards."

✅ Lost and found process

If I find a lost item, I first inform my supervisor.

If the guest is still in the hotel, we inform the reception to return the item.

If the guest has already checked out, the item is submitted to the control desk, and my supervisor ensures it is recorded in the Lost and Found register with full details."

✅ Food.. Accommodation के बारे कैसे पूछे

"Does this job include food and accommodation?"

"Is food and accommodation included in the salary package, or will I need to arrange it separately?"

৫. কলৰ শেষত

📞 HR: "Do you have any questions for me?"

✅ "Yes, I’d love to know more about the role’s responsibilities and the team I’d be working with."

📞 HR: "We will get back to you soon."

✅ "Thank you for your time. I really appreciate this opportunity, and I look forward to hearing from you.